These Terms and conditions govern the use of Tuatara’s online service including shopping, participation in promotions and community involvement on the Tuatara site.
Purchasing from Tuatara.co.nz
Products displayed on the sites shopping areas can be purchased using secure online Visa and MasterCard transaction facility. Customers can be confident that all of their details are protected by the leading security mechanisms available and are ONLY used to fulfill your order. Tuatara does NOT hold on to cardholder information.
In order to complete a purchase you will be asked to – but not required to – become a member of TuataraNatural.co.nz. By registering as a member you will be able to access members’ discounts and opt to receive regular emails.
Any order placed by you in the manner described on this website is an agreement by you to purchase a particular product at the advertised price (including delivery costs and other charges) specified on this website at the time you place your order. Orders are only accepted online and while stocks last.
If the items you order are out of stock Tuatara will contact you to offer a refund or advise an alternative delivery date.
Purchase orders can only be placed with TuataraNatural.co.nz by persons who are over the age of 18.
All prices are correct at the time of publication; however we reserve the right to alter prices for any reason at any time.
All prices in the online shop are represented in New Zealand currency, NZD, and all transactions are undertaken in that currency. Payment Express will convert that sum to your local currency. A currency converter is available for your convenience, but as this is provided by a third party, we cannot be held responsible for any errors in any such indicative currency conversion.
Credit Card transactions are processed by Payment Express.
We use the secure Hosted Payment page solution from Payment Express to process online orders. Customers can see their cards being authorised and debited in real time, all in a secure on-line environment providing customers a safe and speedy online shopping experience.
Tuatara currently offers free delivery worldwide. This policy may be changed at any time. Please ensure that you supply us with your full and correct shipping address. Tuatara will not, and cannot be responsible for orders that go missing when the customer has incorrectly advised us of their address. Should you enter the wrong address, Tuatara is not obliged to re-send the order to the correct address at our expense.
Tuatara cannot guarantee delivery times, but we do everything within our means to get the product to you in a timely fashion. All deliveries are sent by air, but delivery time thereafter will be dependent upon your local mail delivery system.
- New Zealand (Urban) 1-2 business days
- New Zealand (Rest of the country non-rural) 2-4 business days
- Rest of the World (3-10 days)
Guarantee of safe arrival
All products are packaged to standard. If there is any damage to the package content – please contact Tuatara on firstname.lastname@example.org and we will respond within 48 hours during weekdays.
Customs / Import Regulations
Customs and import regulations vary widely between countries. Unfortunately, it’s not possible for us to be aware of all of the regulations specific to any given country.
It’s entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country. Tuatara accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Likewise any import duty or tax payable on your order is not our responsibility and is beyond our control. If an order is returned to us by your countries import authorities in resalable condition, we’ll refund you the value of the order less all postage costs charged to us. We can’t provide a refund until we’ve received the products back. We don’t provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited.
We accept no liability for any goods lost in transit outside of New Zealand.
Tuatara makes every effort to ensure the quality of our products and that your purchase arrives to you in good condition. If for any reason you experience a problem with your order please email us at email@example.com and we will do our utmost to resolve any issue. Tuatara stand by the quality of our products and if there is a problem please notify us within 14 days of your order, where we will be happy to offer a replacement if appropriate.
We will refund postage and packaging if the goods are deemed to be faulty. However, misuse, unauthorized use or product tampering may prevent us from accepting return of faulty products.
Otherwise, our return policy is:
Domestic (New Zealand) Sales
If you are not happy with any Tuatara product for whatever reason, we will be happy to accept the return of any unopened packs, in merchantable condition (to 30 Maxwell Road, Blenheim, 7201, NZ). We will refund the cost of returned goods, less a post and packaging charge of $10.00. If your order included discounted goods, any such discount will be applied to the returned goods. (Example: You order four items for the price of three. You open one pack, and return three. We will deduct the full retail price of the one pack, and we will deduct $10.00 for post and packaging, and we will reimburse the balance of the amount paid by you).
We are sorry that we are unable to accept return of goods exported from New Zealand, unless clearly faulty.
Reliance of Website
We do not provide medical advice. This site offers information on nutrition, health and wellbeing designed for educational purposes only. YOU SHOULD NOT RELY ON THIS INFORMATION AS A SUBSTITUTE FOR OR TO REPLACE PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS OR TREATMENT.
If you have any concerns or questions about your health, you should always consult with a health- care professional. Do not disregard your health professional because of the advice you have read on this site. The use of information on this site is solely at your own risk.
You are responsible for keeping your password confidential and for notifying us if your password has been hacked or stolen. You may use this site for lawful and personal non-commercial purposes only. When participating in our communities or providing ratings, you must comply with the posting guidelines. You may not use the site in any manner that could damage, disable or impair any other party’s use and enjoyment of the site. You may not attempt to gain unauthorized access to any services, user accounts or computer systems or networks, through hacking, password mining or any other means. We may take legal and technical remedies to prevent the violation of this provision and to enforce these Terms of service, including, without limitation, deactivating or terminating your access to the Tuatara website.
Links to other sites
This website may include links to other sites. By chance some maybe considered to contain materials that are objectionable, or inaccurate. We have no control over what the publishers display on these sites, we simply provide links for your convenience only and we do not endorse these sites.
You may not use contact information provided by our users, or harvest information about our users, for the purpose of sending, or to facilitate the sending of unsolicited bulk communications such as SPAM or SPIM. You may not allow others to use your account to violate the terms of this section. We may have to terminate your membership or access to the site immediately and take other legal action if you or anyone using your credentials violates these provisions.
Content you post or submit
This site allows you to post comments on products, articles and blogs. Personal stories that you post can be viewed by anyone, including the public. Postings are not confidential. You may not post anything which violate the terms of service, and we reserve the right to block your ability to post and/or access the site and services if you do.
You continue to own the copyright in your posts, but by submitting posts to public areas on the site you grant us the right to use, copy, display, amend (if it breaches any law), distribute and promote your postings in any medium and any manner we choose, and to use your display name to attribute your postings to you if we choose.
We hold no obligation to prescreen postings, and are not responsible for their content. We encourage you to notify us of inappropriate or illegal content by contacting us on firstname.lastname@example.org
Your use of content
All the content available on the site is owned by us, and is protected by copyright, trademark, patent, and other proprietary rights. We give you permission to use the content for personal, non-commercial purposes only.
Your right to use the service is personal to you. You may not authorise others to use the service, and you are responsible for all of your own use of the service.
The service’s content, information and advice is free of charge (unless otherwise stipulated). However you are responsible for your own network and connection charges.
Tuatara never passes on, sells or distributes your information to anyone else. If you choose to join our mailing list we will email you monthly with product news, upcoming promotions and general information. At any time you can unsubscribe from our mailing list.
Tuatara Natural Products uses 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.
Tuatara Natural Products Limited is the owner of everything on this website, including the copyright in the layout and source code, brands, logos, trade marks, text, pictures, photographs, sounds and music. No part of this site may be copied, sold or used in any manner without the prior written consent of Tuatara Natural Products Ltd.
TUATARA ® is a registered trade mark of Tuatara Natural Products Limited of New Zealand.
This service provides general information about Tuatara and the products and services we offer. The information contained in the service has been prepared solely for the purpose of providing information about Tuatara. Tuatara reserves the right to change, delete or move any of the material on the service at any time without notice.
Tuatara shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the service. This includes viruses alleged to have been obtained from the service, your use of or reliance on the service or any of the information or materials available on the service, regardless of the type of claim or the nature of the cause of action.
If you have any queries regarding shopping with Tuatara, please email us at email@example.com